Bissell Healthy Home Vacuum User's Guide download pdf (Page 16)

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Troubleshooting

Vacuum cleaner won’t turn on

Possible causes Remedies

1. Power cord not plugged in 1. Check electrical plug

2. Thermal protector activated 2. Allow cleaner to cool for 30 minutes, see

pg. 13

3. Upper handle not fully attached 3. Remove upper handle and re-attach

Brush not rotating

Possible causes Remedies

1. Brush button turned to “OFF” 1. Make sure brush button is in “ON” position

2. Vacuum is in upright position 2. Recline vacuum to operate brush

3. Brush is jammed 3. Remove obstruction/debris or unplug cleaner

to reset brush, see page 14

4. Brush needs to be reset 4. Unplug cleaner to reset brush, see page 14

5. Upper handle not fully attached 5. Remove upper handle and re-attach

Vacuum cleaner won’t pick up or low suction

Possible causes Remedies

1. Incorrect height setting 1. Turn dial to lower setting

2. Hose not properly positioned 2. Make sure hose is fully seated in hose

base and diverter is seated up to the left

3. Dirt container not installed properly 3. Check assembly of upper and lower portions,

correctly position and snap into place

4. Dirt container full 4. Empty dirt container

5. Clog in cleaner 5. Follow instructions on pg. 12-13 for

clearing clogs

6. Filters are dirty 6. Check and clean foam filter, check and

replace HEPA filter cartridge if needed

7. Hose not properly attached 7. Make sure hose cuff is locked into the

bottom left side of vacuum

8. Filter door and/or gasket missing 8. Check filter door and gasket for proper

or not installed properly position

WARNING:

To reduce the risk of electric shock,

turn power OFF and disconnect

plug from electrical outlet before

performing maintenance or

troubleshooting.

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Bissell Healthy Home Vacuum User's Guide Page 16